News
2026/5/8
[IMPORTANT]Beware of Suspicious Emails and Messages Impersonating Our Hotel or Online Travel Agencies
Thank you very much for your continued patronage and warm support of WHG HOTELS
We are writing to inform you that we have recently confirmed incidents where fraudulent messages impersonating our hotel and Booking.com are being sent to customers. These messages are being distributed through messaging apps such as WhatsApp and contain unauthorized URL links that may redirect recipients to malicious phishing sites (fraudulent websites).
Please be advised that neither our hotel nor Booking.com will ever contact guests directly through messaging apps such as WhatsApp regarding reservation details or credit card information. Should you receive any suspicious message of this nature, we strongly urge you not to click on or access any URL links included in such messages, in order to protect yourself from potential fraud.
We sincerely apologize for any anxiety or inconvenience this situation may have caused our valued guests. We kindly ask for your continued vigilance and caution regarding this matter.
2026/5/7
[Important Notice] Beware of Phishing Scams
If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following,
it may be an attempt to direct you to a phishing site or gain unauthorized access.
Do not click any URLs in the message or open any attachments; please delete the message promptly.
“Content you do not recognize”
“A request to re-enter reservation information”
“A request to enter credit card information,” etc.
Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.
(What is phishing?)
Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).
2026/3/18
Notice of mandatory inspection work
NOTICE
Thank you for staying at Hotel Gracery Asakusa.
We would like to inform you that due to repair and maintenance of the electrical equipment in this hotel, it will be conducted at following date.
Due to the maintenance, the electricity will be cut down at the following time as well. And lounge will open from 2:00pm.
We appreciate your kind understanding and cooperation.
Date May, 7th, 2026
Time 11:30 – 14:00
General manager
2026/01/16
【Apology and Notice 】 Regarding Leakage of Customer Information
We regret to inform you of the results of our investigation into the leakage of information for
certain customers who made reservations for Hotel Gracery Asakusa (hereinafter “the
Facility”), operated by Fujita Kanko INC . (Head Office: Bunkyo ku, Tokyo; President &
CEO: Shinsuke Yamashita; hereinafter “the Company”).
We sincerely apologize for the considerable inconvenience and concern this incident has
cau sed our customers and all parties involved.
Incident summary
On Friday, November 21, 2025, an overseas online reservation site (hereinafter “the
reservation site”) suffered unauthorized access. It has been confirmed that cyber attackers
logged into the reservation site without authorization and that personal information of some
customers was compromised.(*1)
*1 Notice dated November 25, 2025
https://www.fujita-kanko.co.jp/sub/wp-content/uploads/2025/11/201f26906e853137c30727b45872e24b.pdf
Information leaked or potentially leaked
Scope: Customers who made reservation applications for the Facility via the reservation site
between November 19, 2024 and November 20, 2025
Data items: names, telephone numbers, nationalities, and reservation related information.(*2)
We have confirmed that addresses, email addresses, and credit card information were not leaked.
*2 Reservation-related information: reservation date, reservation number, check in date, check out date, reservation status, number of rooms, number of guests, children’s ages, rates, purpose of stay, device used to make the reservation, room type, length of stay, payment method (choice between payment at the hotel or prepayment by credit card – note that credit card details are not included), and message history exchanged between the customer and the Facility via the reservation site system.
Our response
We have completed contacting and offering explanations and apologies to all customers within the scope described above.
Today we have submitted a final report to the Personal Information Protection Commission.
We will strengthen information security measures and further enhance employee training to prevent recurrence and restore trust.
We once again offer our deepest apologies to our customers and all parties concerned for the inconvenience and concern caused by this matter.
Contact Information
For inquiries regarding this matter, please contact the following:
Customer Service Desk
FUJITAUJITA KKANKOANKO IINCNC..
Email: : info@graceryinfo@gracery–asakusa.comasakusa.com
2025/04/03
Notice regarding statutory inspection at Hotel Gracery Asakusa
Thank you for staying at Hotel Gracery Asakusa.
We would like to inform you that due to repair and maintenance of the electrical equipment in this hotel, it will be conducted at following date.
Due to the maintenance, the electricity will be cut down at the following time as well.
We appreciate your kind understanding and cooperation.
Date May, 7th, 2025
Time 11:30 – 14:00
General manager
2024/02/01
Warning about phishing scams.
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fujita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.
*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.
2018/11/20
Notice of restarting our multi-language reservation system.
Thank you for your continued support of WHG Hotels.
Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.
For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.
Notice.
Now reservation is suspended due to system error.
We apologize for the inconvenience.
We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.
http://en.whg-hotels.jp/contact-us/
Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.
If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.
https://akihabara.washington-hotels.jp/faq/#cid_31
2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.
https://fujita-kanko.com/topic/notice-about-our-reservation-system/