News

2025/11/25
【Apology and Notice】 Regarding Customer Information Leakage

FUJITA KANKO INC. (Head Office: Bunkyo-ku, Tokyo; President and CEO: Shinsuke Yamashita; hereinafter “the Company”) has confirmed that notifications directing customers who have made reservations at “Hotel Gracery Asakusa” (hereinafter “the Facility”), operated by the Company, to phishing sites were sent. Following an investigation, it was found that some customers’ information who made reservations at the Facility was leaked.

We sincerely apologize for the great inconvenience and concern caused to our customers and all related parties.

1.Incident Overview
On Friday, November 21, it was confirmed through customer inquiries to the Facility that some overseas online reservation sites (hereinafter “the reservation sites”) suffered unauthorized access, resulting in notifications directing some customers to phishing sites being distributed. Furthermore, the investigation revealed that cyberattacks led to unauthorized logins to these reservation sites, causing leakage of some customers’ personal information.
After the incident was discovered, the Company immediately changed login passwords and conducted security checks on computers.
At this time, there have been no reports of any financial damage.
*Note: A “phishing site” refers to a fake website that impersonates a legitimate website to fraudulently obtain personal or financial information through deceptive means.

2.Information Leaked or Potentially Leaked
Target: Customers who made reservations at the Facility via the management system between November 19, 2024, and November 20, 2025.
Information Items: Name, phone number, reservation date, reservation number.
For some customers, there is a possibility that address, email address, credit card information, payment details, nationality, and other information were accessible. This is currently under investigation.
Details are still being investigated. We will promptly report any new findings.

3.Our Response
・For the customers affected as described above, we have been contacting them sequentially since Friday, November 21, to provide explanations and apologies. We will continue to maintain a contact window to address inquiries.
・Today, we have completed reporting this matter to the Personal Information Protection Commission Japan.
・We have been conducting daily password changes and will continue to do so, while also strengthening employee training.
・We will continue investigating the cause in cooperation with relevant authorities and implement necessary measures to prevent recurrence and restore trust.
・We ask customers to avoid accessing any suspicious URL links received in messages and to carefully check the payment details listed on their reservation confirmation. If any payment requests differ from those stated in the confirmation, please contact our office immediately. We appreciate your cooperation in this matter.

We deeply apologize once again for the inconvenience and concern caused to our customers and all related parties.

Contact Information
For inquiries regarding this matter, please contact the following:

Customer Service Desk
FUJITA KANKO INC.
Email: info@gracery-asakusa.com

 

2025/04/03
Notice regarding statutory inspection at Hotel Gracery Asakusa

Thank you for staying at Hotel Gracery Asakusa.
We would like to inform you that due to repair and maintenance of the electrical equipment in this hotel, it will be conducted at following date.
Due to the maintenance, the electricity will be cut down at the following time as well.
We appreciate your kind understanding and cooperation.

Date May, 7th, 2025
Time 11:30 – 14:00

General manager

 

2024/02/01
Warning about phishing scams.

We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fujita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.

2018/11/20
Notice of restarting our multi-language reservation system.

Thank you for your continued support of WHG Hotels.

Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.

For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.

Notice.

Now reservation is suspended due to system error.
We apologize for the inconvenience.

We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.

http://en.whg-hotels.jp/contact-us/

Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.

If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.

https://akihabara.washington-hotels.jp/faq/#cid_31

2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.

https://fujita-kanko.com/topic/notice-about-our-reservation-system/