Contact Us & FAQ

Our standard check-in time is 2:00 pm and check-out time is 11:00 am.

If the room is prepared, you may be able to check in before 2:00 pm with extra charge.
Please ask at the Front Desk (Please note that it may not be possible when there is no vacancy.)

You can extend your stay up to 2:00 pm at latest for 2,160 JPY per room per hour (excluding tax).
Please ask at the Front Desk.

We store your luggage until your check in and only on the check out day.
Feel free to ask at the Front Desk.

20% of the plan fee of your booking for cancellation two days prior.
80% of the plan fee for cancellation on the day.
100% the plan fee for no-show will be required.

Please note that we ask for advance payment for the room charge at check-in.

Most major credit cards are accepted including VISA and JCB.

Children aged under 6 can share the bed without charge.
Room charges will be incurred for children aged 7 or older at the same rates as adults’.

We do not accept overseas remittance.
and also We do not accept the third parties credit card authorization.

We cannot process changes or cancellations of reservations made through the Internet.
Please change or cancel it through the website you used in booking.

We cannot process changes or cancellations of reservations made through travel agents.
Please contact travel agency you used in booking by your own.

I’m afraid only non-smoking room is available.

I’m afraid we cannot prepare an extra bed.

Yes. Please contact us by inquiry form.
(Please note that it may not be possible when there is no vacancy.)

You can access the Internet through Wi-Fi and wired LAN in every guest room for free. As guest rooms are not equipped with PCs, please bring yours if necessary.

Our hotel is non-smoking rooms only.

I’m afraid we do not have connecting rooms.

We will keep your parcel until check-in except valuable, food, or dangerous goods, if you let us know in advance. Please send to the address below including the date of your stay and your English name (passport name).
To: Hotel Gracery Asakusa
2-10 Kaminarimon, Taito-Ku, Tokyo 111-0034 Japan
Name and Scheduled to stay on [date]

Yes, only domestic. Please ask at the Front Desk.

I’m afraid we do not have a fitness center in the hotel.

Guests are welcome to stay and use restaurants and all the other facilities in our hotel with guide and service dogs. Please let us know at booking.